Privacy Policy – Pak Gaming Pakistan Data Protection

1 Introduction

Pak Gaming is committed to protecting the privacy of every player on the platform. This Privacy Policy sets out in plain language what personal data we collect, why we collect it, how we store and protect it, who we share it with, and what rights you have as a user. We have written this policy specifically for Pakistani players and the way they interact with an online gaming platform — from depositing PKR via JazzCash or Easypaisa to placing bets on PSL and international cricket.

Privacy is not just a legal formality for Pak Gaming — it is a core part of how the platform is designed. We collect only what is necessary, we store it securely, and we give you meaningful control over it. If you have questions at any point, our support team is available around the clock and contact details are provided at the end of this policy.

This policy should be read alongside the Terms and Conditions and the Responsible Gaming page, both of which contain additional information relevant to your account and your rights as a player.

2 Personal Data We Collect

When you register and use the Pak Gaming platform, we collect the following categories of personal data:

We do not collect sensitive categories of personal data such as biometric data, health data or information about religious beliefs. Where identity documents are submitted for verification purposes, they are processed securely and used solely for the purpose of confirming your identity and age.

3 How We Use Your Personal Data

Pak Gaming uses your personal data for the following purposes. Each purpose is supported by a legitimate basis for processing:

• Account management: To create and maintain your account, verify your identity, process login requests and manage account settings. This is necessary to perform our contract with you.
• Payment processing: To process PKR deposits via JazzCash, Easypaisa, Raast, bank transfer and cards, and to process withdrawal requests to your nominated payment method. This is necessary to perform our contract with you.
• Platform security and fraud prevention: To detect, investigate and prevent fraudulent transactions, account takeovers, bonus abuse and other activities that could harm the platform or other players. This is in our legitimate interests and in the interests of all users.
• Responsible gaming compliance: To monitor gaming patterns and enforce deposit limits, cooling-off periods and self-exclusion settings you have activated. This is in your interest and in our legitimate interests as a responsible operator.
• Customer support: To respond to your enquiries, resolve disputes and provide assistance with account matters. This is necessary to perform our contract with you.
• Platform improvement: To analyse how the platform is used in aggregate so we can improve game selection, performance and user experience. This is in our legitimate interests.
• Marketing communications: To send you promotional offers, bonus notifications and platform news where you have opted in to receive them. You can withdraw consent at any time through notification settings.
• Legal and compliance obligations: To maintain records as required and to respond to lawful requests from relevant authorities.

4 Payment Data and PKR Transactions

All financial transactions on the Pak Gaming platform are conducted in Pakistani Rupees (PKR). When you deposit using JazzCash, Easypaisa, Raast, bank transfer or a Pakistani debit or credit card, your payment details are handled with the following protections in place:

• All payment data is transmitted over TLS-encrypted connections. The connection is secured before any payment information leaves your device.
• Pak Gaming does not store your full card number, CVV, JazzCash PIN or Easypaisa PIN on its own servers. These are processed directly by our payment processing partners who operate under their own security standards.
• Deposit and withdrawal transaction records — including transaction reference numbers, amounts, timestamps and the payment method used — are retained as part of your account history. This is required for account management, dispute resolution and record-keeping purposes.
• Withdrawal requests are processed only to payment methods that have been previously used to deposit on your account. This is a security measure to prevent funds from being redirected to third-party accounts.
• If a deposit is flagged as originating from a payment account not registered in your name, that deposit will be returned and your account may be suspended pending investigation.

5 Cookies and Platform Tracking

The Pak Gaming website and mobile application use cookies and similar tracking technologies. A cookie is a small text file stored on your device when you visit a website. Here is how we use them:

• Strictly necessary cookies: These are required for the platform to function. They maintain your login session, remember your language preference and keep the platform secure. These cookies cannot be disabled without preventing you from using the platform.
• Performance cookies: These help us understand how players use the platform — for example, which pages are visited most, how long sessions last and whether error pages are encountered. This data is aggregated and does not identify individual users. We use this information to improve the platform.
• Preference cookies: These remember choices you have made on the platform, such as your preferred deposit method or game lobby view settings, so you do not have to reset them on each visit.

Pak Gaming does not use advertising cookies, retargeting pixels or any tracking technology that follows your activity across websites you visit after leaving pakgaming.app. You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect platform functionality.

6 Third-Party Data Sharing

Pak Gaming does not sell, rent or trade your personal data. We share data only with the categories of third-party service providers listed below, and only to the extent necessary to provide the services they are engaged for:

• Payment processors: JazzCash, Easypaisa, Raast, and banking partners process your PKR transaction data to complete deposits and withdrawals. They receive only the data required to process the specific transaction.
• Game software providers: The developers of casino games, live casino titles and slots available in the Pak Gaming lobby receive session identifiers and bet data required to operate those games. They do not receive your identity or contact data.
• Identity verification services: When KYC verification is required, your identity documents and verification data are processed by our verification partner. This partner is contractually bound to use your data solely for verification purposes.
• Fraud prevention services: Technical data including IP address, device fingerprint and transaction patterns may be shared with fraud detection services to protect the platform and its users.
• Customer support platform: If you contact support through live chat or email, conversation data is stored within our support platform to enable follow-up and quality review.
• Analytics platform: Aggregated, anonymised usage data is shared with our analytics provider to help us understand platform performance. Individual users cannot be identified from this data.

All third-party service providers are contractually required to handle your personal data in accordance with applicable data protection standards, to use it only for the purposes for which it has been shared, and not to disclose it to further parties without our approval.

7 Data Security

Pak Gaming implements technical and organisational security measures appropriate to the sensitivity of the data we hold. These include:

• Encryption in transit: All data transmitted between your device and the Pak Gaming platform is encrypted using TLS. This applies to the website, mobile app and all API connections used by the platform.
• Access controls: Access to personal data within Pak Gaming's systems is restricted on a need-to-know basis. Staff members can only access the data required to perform their specific role.
• Password security: Account passwords are stored as hashed values — we cannot retrieve your original password, and neither can any member of staff. If you lose access to your account, you will need to use the account recovery process rather than having a password retrieved.
• Fraud monitoring: Automated systems monitor account activity for signs of unauthorised access, unusual transaction patterns and other security anomalies. Alerts are reviewed by the security team.
• Regular reviews: Security practices and infrastructure are reviewed on an ongoing basis to identify and address potential vulnerabilities.

No online platform can guarantee absolute security. While Pak Gaming takes all reasonable precautions, you also play an important role in keeping your account secure. Use a strong, unique password, do not share your login credentials, and contact support immediately if you suspect unauthorised activity on your account.

8 Data Retention

Pak Gaming retains personal data for as long as it is needed for the purposes described in this policy, or as required by applicable record-keeping obligations. The following retention principles apply:

• Active accounts: Personal data is retained for the duration of your account being active on the platform.
• Closed accounts: Following account closure, identity data, transaction records and account history are retained for a minimum period required for financial record-keeping and dispute resolution purposes. After this period, data is deleted or anonymised.
• Identity verification documents: Copies of identity documents submitted for KYC verification are retained for the period required following the date of submission, after which they are securely deleted.
• Support communications: Customer support chat transcripts and emails are retained for a period sufficient to allow follow-up on open matters and quality review. Older communications are archived and eventually deleted.
• Cookies: Session cookies are deleted when you close your browser. Persistent cookies expire according to their individual expiry periods, typically between 30 days and 12 months.

If you request deletion of your account and associated data, Pak Gaming will delete or anonymise your personal data subject to any retention obligations that prevent immediate deletion. Where we are required to retain certain records, we will not use them for any purpose other than meeting that retention obligation.

9 Your Data Rights

As a Pak Gaming player, you have the following rights in respect of the personal data we hold about you. To exercise any of these rights, contact support through the details in Section 13.

• Right of access: You can request a copy of the personal data Pak Gaming holds about you. We will provide this in a structured, readable format within a reasonable timeframe.
• Right to correction: If any of the personal data we hold about you is inaccurate or incomplete, you can request that it be corrected. For some fields — such as your registered name or date of birth — corrections may require supporting documents.
• Right to deletion: You can request that your personal data be deleted. We will action deletion requests subject to any retention obligations that legally require us to keep certain records. Where deletion is not immediately possible, we will explain why and confirm when it will be completed.
• Right to restrict processing: In certain circumstances, you can ask us to stop using your personal data for specific purposes while a matter is resolved — for example, while a correction request is being investigated.
• Right to withdraw consent: Where data processing is based on your consent — such as marketing communications — you can withdraw that consent at any time through account notification settings. Withdrawal of consent does not affect the lawfulness of processing carried out before it was withdrawn.
• Right to data portability: You can request that your personal data be provided in a portable format so that it can be transferred to another service if you choose to do so.

10 Minors and Under-18 Access

The Pak Gaming platform is intended exclusively for users aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. Registration requires confirmation that you are 18 or older, and identity verification may be used to confirm age where there is any uncertainty.

If Pak Gaming discovers that an account has been registered by a person under 18 years of age, the account will be immediately closed and all associated data will be handled in accordance with this policy, including deletion of personal data where retention is not legally required.

If you are a parent or guardian and believe that a minor has registered an account on the Pak Gaming platform, please contact support immediately with the relevant account details so the matter can be investigated and resolved promptly.

11 Marketing Communications

Pak Gaming may send you promotional communications about bonuses, new games, PSL season offers and platform updates. These are sent only through channels to which you have consented — typically email, SMS to your registered Pakistani mobile number, or push notifications through the Pak Gaming app.

You can manage your marketing preferences at any time:

• Email marketing: Use the unsubscribe link included at the bottom of every promotional email, or update your preferences in account notification settings.
• SMS notifications: Opt out through account notification settings. Note that transactional SMS messages — such as deposit confirmation codes — cannot be disabled as they are required for account security.
• Push notifications: Manage through the notification settings in the Pak Gaming app or through your device's application notification settings.

Opting out of marketing communications does not affect your account functionality. You will continue to receive transactional communications necessary for your account — such as deposit and withdrawal confirmations, security alerts and support responses.

12 Updates to This Privacy Policy

Pak Gaming reviews this Privacy Policy periodically and may update it to reflect changes in how the platform operates, changes in data protection practices, or in response to feedback from users. The effective date at the top of this page indicates when the current version was last updated.

Where changes to this policy are material — for example, a change to how payment data is processed or a change to your rights — Pak Gaming will notify you through an in-platform notification or by email to your registered address before the changes take effect. Minor changes, such as clarifications of existing language or updates to contact information, may be made without advance notice.

Continued use of the platform after the effective date of an updated Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the updated policy, you should stop using the platform and contact support to request account closure.

13 Contact and Data Enquiries

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, please contact the Pak Gaming support team. Our support team is available 24 hours a day, 7 days a week.

You can reach us through the live chat function available on the platform, or by writing to our support email address shown in the footer of this page. Please include your registered email address and account username in any data-related enquiry so we can locate your account and respond accurately.

For responsible gaming related matters — such as setting deposit limits or activating self-exclusion — please visit the Responsible Gaming page, which includes a guide to all the tools available directly within your account settings.